Shipping policy

Shipping Policy

We do our best to get your order to you quickly and safely. Please read the details below before placing your order.

Processing Time Our typical processing time is 1–2 business days (Monday to Friday, excluding statutory holidays). During sales, promotions, or peak periods, processing may take a little longer due to order volume — we'll always do our best to keep delays to a minimum.

Shipping:

We currently ship within Canada only. If you're outside Canada and would like to place an order, please email us at lipsandlinesplus@gmail.com and we'll see what we can do.

Carriers & Delivery Times Orders are shipped via Canada Post or UPS, whichever offers the fastest reliable service to your location. Delivery estimates provided at checkout are business-day estimates (Monday to Friday, excluding holidays) and are not guarantees — once your package leaves our hands, delivery timing is up to the courier, and delays outside our control can happen. Some orders may require a signature on delivery to remain covered by shipping insurance.

Undeliverable, Refused, or Returned Packages Packages returned to us as undeliverable, refused, or marked "Return to Sender" are not eligible for a full refund. The original outbound shipping cost (and any return shipping fees charged to us by the courier) will be deducted from your refund.

Lost, Stolen, or Missing Packages Shipping insurance covers your package only while it is "In Transit." Once a courier marks a package as "Delivered," Lips & Lines + is no longer able to file an insurance claim or issue a refund or replacement for a package that goes missing from your address. If this happens to you, please file a report with your local police and your home/renter's insurance provider.

Questions? Reach us any time at lipsandlinesplus@gmail.com or (647) 893-5477.